Can the issue you’re experiencing at your commercial facility wait a day or two, or do you need to call for emergency service? While HVAC, plumbing, and electrical building malfunctions are always important to address, some issues prompt quick (emergency) action, while others are less vital and can be scheduled out.
We’ll walk you through what counts as an “emergency” below but, in short, when the safety of a building or its tenants are at risk, do not hesitate to contact your local emergency responders or utility company.
If your issue pertains to facility comfort or delays in business due to non-functioning mechanical, electrical, or plumbing systems, you should contact your emergency service technician for assistance.
What is considered an emergency?
When a broken pipe begins to flood
If you notice water starts to fill the floor of your space, call an emergency service technician— like Mark III Service—right away. Even a small flood can quickly cause significant property damage and can promote hazardous mold if left untreated long enough.
When you can smell gas in your building
If you smell gas inside your building, leave the area IMMEDIATELY and call 911. Then, call your utility provider. Folks should never call a commercial service provider if they smell gas.
Stay ahead of this emergency by keeping your gas provider’s phone number on file. If you’re on the West Coast like us and PGE provides your gas services, here’s the number to store:
1-800-PGE-5000 (1-800-743-5000)
In case of fire
ALWAYS CALL 911 IF YOU SUSPECT OR SEE SIGNS OF FIRE!
Only after a fire has been completely extinguished and your local fire department deems the premises safe to re-occupy should you call a service technician— like Mark III Service— to examine and fix the root electrical issue.
When your air conditioning goes out during extremely high temperatures
When temperatures are mild, a broken HVAC unit can be considered more of an inconvenience than an emergency. However, if your air conditioning goes out during extremely high temperatures, it becomes time to call an emergency service technician.
When your heater goes out during extremely low temperatures
In contrast, it should be considered an emergency when your heater goes out during extremely low temperatures, too. Depending on the severity, it may be a good idea to vacate the premises when your HVAC system stops functioning properly in extreme temperatures.
Broken access control or lock that affects the security of your building
Before deeming this one an emergency ask yourself this— could the safety of my business or tenants be at risk if this isn’t fixed immediately?
If the answer is yes, then call an emergency service provider right away.
Need emergency service?
Luckily for Northern California businesses and facilities managers, Mark III Service provides 24/7 emergency service and general service. If it’s unclear whether the issue you’re facing should be considered an emergency, contact us to talk it through.
The quickest way to get ahold of us is to call 916-381-8080 during normal business hours or submit your request below: